You have determined that there is a problem with the DAQ. Either a run has failed, a light has turned red or a checklist plot is wrong.
You suspect the worst.
Before you do anything else, you should create a logbook entry.
[[I'm ready to make a logbook entry|Logbook]]
(set: $user_retry to 0)
(set: $daq_contact_retry to 0)
(set: $totaltime to 0)
(set: $timestarted to (current-time:))
(set: $timestarted to getCurrentTime())
"Welcome to the interactive DAQ Problem resolution system."
This system is designed to take you step by step through restoring the DAQ to a working state and providing all the required documentation to the NOvA collaboration's operations team.
Thank you letting us help you!
(set: $expert_list to (array:
"Nitin Yadav",
"Justin Vasel",
"Fernanda Psihas",
"Deepika Grover",
"Daisy Kalra",
"Pengfei Ding",
"Louise Suter",
))
(set: $super_expert_list to (array:
"Andrew Norman",
"Leon Mualem",
"Jon Paley",
))
[[Continue|Problem]]
Got to the nova logbook:
<a href="http://dbweb0.fnal.gov/ECL/nova/" target="_blank">NOvA Logbook</a>
* Login as yourself
* Make an entry detailing:
** What you observed
** When you observed it
** Why you belive this is an error
** Any other information that might be helpful (i.e. other activity going on near the same time when you saw the problem)
[[I have completed my logbook entry|ProbDoc]]
Many //common// problems within the DAQ systems have well known solutions and procedures that can be followed.
We are going to see if there is existing documentation on the problem that you are experiencing.
Got to:
<a href="http://nusoft.fnal.gov/nova/shift/troubleshooting/" target="_blank">DAQ Troubleshooting Guide</a>
And see if there is information relating to what you are seeing.
Did you find existing documentation for the problem?
[[Yes|Read Documentation]], I found the documentation
[[No|Contact Expert]], I didn't find any documentation
[[Skip|Contact Expert]] to Expert Contact
(if: $user_retry is 0)[
](else:)[
Okay it looks like that first try didn't work. It's okay. Some of the procedures are complicated and sometimes the hardware systems don't react perfectly.
The best thing to do is try again.
So go back to that documentation you found earlier...
]
Now that you have found the DAQ trouble shooting documentation, read it carefully. Many of the procedures require that you do things in a specific order.
Take your time, read through the instructions fully.
(if: $user_retry is 0)[You can do this!](else:)[ Pay particular attention to the order of actions that you are going to take.]
Are you ready to continue?
[[Continue|Resolution Execution]]
[[I really don't understand|Contact Expert]], I need an expert.
(if: $user_retry > 0)[
We're sorry to hear the the procedures that we had in the documentation still didn't work.
It's okay. These things happen.
](else:)[
We're sorry to hear that you have encountered a problem that could not be resolved with existing documentation.
]
We are going to request that you contact a DAQ expert. The following screens will take you through this procedure.
[[Start Contact Procedure|Document Contact]]
Now we are going to execute the instructions that you just read.
Go through slowly and execute the instructions. There will be points when the procedure may take a minute or two to complete. Very few steps will take more than 10 minutes.
If things do take a long time, it is probably because something has been done out of order. Make sure that:
* you execute instructions in the order they are specified in the documentation.
* you allow each instruction to complete before advancing to the next one.
Remember to restart the Event Display and Online monitoring after the DAQ is fully restarted.
[[I have executed the instructions|Problem Resolved Question]]
Is the Problem Resolved?
(i.e. is the DAQ back up and running?)
This means:
* A run is going
* Events look //correct// in the event display
* There are no unussual warning inidicators
* Triggers are firing and being recorded (in particular beam triggers)
(if: $user_retry is 0)[
[[Yes|Well Done]]
[[No|Read Documentation]]
(set: $user_retry to $user_retry + 1)
](else:)[
And yes I recognize that this is not the first time you have tried this (You have already tried (print: $user_retry) times)
[[Yes|Well Done]] it worked that time.
[[No|Contact Expert]] it still didn't work.
]
(if: $resolution_source is "expert")[Well Done.
The expert has resolved the problem and the DAQ is back up and running.](else:)[Thank you for resolving the problem on your own. This type of work is greatly appreciated and marks you as a valued member of our collaboration.]
Please Document any details (that you haven't already provided) of the resolution in the electronic logbook.
<a href="http://dbweb0.fnal.gov/ECL/nova/" target="_blank">NOvA Logbook</a>
And again,
Thank you
[[Continue|End]]
Is this the first time you have tried this specific set of resolution instructions?
[[YES|Read Documentation]]
[[NO|Contact Expert]]
The End.
[[Return to Start|Start]]
First go to the electronic logbook and fill out the "Expert contact form".
<a href="http://dbweb0.fnal.gov/ECL/nova/E/create_entry?f=Expert+Contact" target="_blank">Expert Contact Form</a>
[[I have completed the form|Identify DAQ Expert]]
You now need to identify the DAQ expert to contact.
The DAQ Expert rotation schedule is listed at:
<a href="http://dbweb0.fnal.gov/ECL/nova/C/show_month" target="_blank">DAQ Experts On-call</a>
Go to todays date and to the time at which you are calling. There will be a name listed there for the "On-Call DAQ Expert". This is the person that will resolve your problem.
(if: $daq_contact_retry > 0)[
Now I've noticed that this person isn't currently available. This might be because (either: "they aren't in cell phone range", "are indisposed at the moment", "they are dealing with an emergency", "they are away from their phone","they are are out mowing the lawn", "they are chained to a wall by their robot overlords").
(if: $daq_contact_retry > 1)[
I've also noticed that the alternate DAQ expert also isn't available. I'm pretty sure this is because (either: "they were not expecting an emergency and are not near their phone", "they are indisposed at the moment", "they are cooking dinner", "they are chasing a toddler around the house", "they are chained to a wall by their robot overlords","they know it's you and are hiding in the basement")].
(if: $daq_contact_retry > 2)[
Actually I lied. The DAQ experts you have tried to call aren't available because (either: "they are out saving the planet from evil", "they have been transported into the strange computer world and must save us all from the tyranical grips of the MCP","they have been captures by a mindflayer and are being tortured deep in the underdark","they are locked in a mortal struggle to determine the fate of the multiverse and only if they can open a portal to Earth prime will we all be saved from destruction", "they are on a secret mission to intercept an asteroid that is about to collide with Earth", "they are the last best hope for peace", "they are trapped in Barovia and are guests of Count Strahd von Zarovich", "they are on a quest for the holy grail","they have found the ring, the one ring, and are on their way to the heart of Mount Doom","winter is coming","Fear is the mind killer")].
This means you should have identified an alternate expert that you are going to start contacting in addition (if: $daq_contact_retry > 2)[to the valiant heroes].]
If this person is not available (meaning you have seen this screen before), please identify someone else.
[[I have identified the expert|Call Expert]]
Please use the telephone and call the DAQ expert.
* Use the primary number listed for that expert.
If multiple numbers are listed you may try each listed number.
<a href="http://nova-docdb.fnal.gov:8080/cgi-bin/ShowDocument?docid=8806" target="_blank">On call phone numbers</a>
[[I have placed a telephone call|DAQ Expert Answered]]
Did the DAQ expert answer the phone?
[[Yes they answered|DAQ Person Resolves Problem]]
[[No they did not|Wait 10 minutes]]
At this point the DAQ expert will fix whatever problem you have identified. During this process they may or may not contact you again and have you perform specific tasks.
When they are done they will notify you that everything is restored. At this time please verify that they have addressed your concerns.
[[The DAQ Person has completed the work and I am satisfied that they have addressed my concerns|Document Resolution]]
(set: $resolution_source to "expert")
Some times a person is not able to answer the phone immediately. This is okay. People are sometimes indesposed.
(set: $daq_contact_retry to $daq_contact_retry + 1)
[[I have waited 10 minutes|Retry DAQ Expert Contact]]
[[The DAQ expert called me back|DAQ Person Resolves Problem]]
Sometimes phone reception (in the case of cell phones) can be intermitten and it can be beneficial to try calling the person again.
Is this the first time that you have tried calling this specific DAQ expert?
[[Yes this is first time|Call Expert]]
[[No I have tried calling before|Idenify Alternative DAQ Contact]]
We're sorry that the primary on-call DAQ representative is not able to take your call.(if: (weekday:) is "Monday")[(set: $expert_list to (rotated: 1, ...$expert_list))(set: $super_expert_list to (rotated: 1, ...$super_expert_list))](if: (weekday:) is "Tuesday")[(set: $expert_list to (rotated: 2, ...$expert_list))(set: $super_expert_list to (rotated: 2, ...$super_expert_list))](if: (weekday:) is "Wednesday")[(set: $expert_list to (rotated: 3, ...$expert_list))(set: $super_expert_list to (rotated: 3, ...$super_expert_list))](if: (weekday:) is "Thursday")[(set: $expert_list to (rotated: 4, ...$expert_list))(set: $super_expert_list to (rotated: 1, ...$super_expert_list))](if: (weekday:) is "Friday")[(set: $expert_list to (rotated: 5, ...$expert_list))(set: $super_expert_list to (rotated: 2, ...$super_expert_list))](if: (weekday:) is "Saturday")[(set: $expert_list to (rotated: 6, ...$expert_list))(set: $super_expert_list to (rotated: 3, ...$super_expert_list))](if: (weekday:) is "Sunday")[(set: $expert_list to (rotated: 7, ...$expert_list))(set: $super_expert_list to (rotated: 2, ...$super_expert_list))]
At this point please use the following list DAQ experts and super experts.
* These lists are for TODAY - (print: (weekday:))
* The lists are ordered.
* Start with the TOP person on the list as your next point of contact.
Today's DAQ Alternate List:
(print: $expert_list.join("\n "))
Today's Super Expert List is:
(print: $super_expert_list.join("\n "))
[[I have determined who to call next|Append new expert]]
Please append the name you have identified to the names of any other DAQ experts that you have identified.
Until you have recieved a positive response from a DAQ expert you will attempt to call EACH person on the list you are building.
Example:
Primary on-call is John Doe and you have already tried to call him (unsuccessfully). You have now identified Jane Doe as the next expert you should try.
Your original list was:
John Doe
Your new list is:
John Doe
Jane Doe
Call them both in the next interation of the contact loop.
If you come back to this screen again...you will add "Suzy Queue" to the list etc....
[[I have added the next DAQ Expert to my list|Document Contact]]
----
(font: "Courier; font-size: 8px")[(Start Time: $timestarted Time now: (current-time:))]
[[Start Over|Start]]
{(set: $resolutiontime to getCurrentTime())
(set: $t to ($resolutiontime - $timestarted)/(60*1000))
}
Well done!(set: $hide_score to 1)(set: $resolution_source to "shifter")
You have resolved a DAQ problem and restored the detector to an operational state. It took you (print: $t) minutes to complete this task.(set: $resolution_time to 1)
There are just a couple more items that we need to take care of now.
[[Continue|Document Resolution]]
This makes you {
(if: $t < 5)[: //**DAQ Wizard**//
<img src="https://i.warosu.org/data/tg/img/0332/27/1404677680628.jpg">]
(else-if: $t < 10)[a member of: //**The Order of the DCM**//
<img src="http://vignette2.wikia.nocookie.net/rollplaydnd/images/c/c4/Shadow_Knight.jpg/revision/latest?cb=20130806172654">]
(else-if: $t < 15)[: a //**Knight of the Realm of DAQ**//
<img alt="Embedded Image" 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">
]
(else-if: $t < 30)[a //**Protector of the DAQ**//]
(else-if: $t < 60)[a //**DAQ Novice**//]
(else-if: $t < 120)[a //**DAQ Conscript**//]
(else:)[a patient individual (that was a long slog)]
}